Legal Information

◉Disclosure Based on the Act on Specified Commercial Transactions

This disclosure is provided for mail-order sales pursuant to Article 11 of the Act on Specified Commercial Transactions.

Seller: REON ROBOTICS (HONGKONG) CO., LIMITED

Representative: Leo Ryo

Address: Room 1005, 10/F, Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

Phone Number: +852 2959-1320 (registered office line). For product and order inquiries, please contact info@koibot.net or our contact point in Japan.

Contact Point in Japan: Reon Robotics Co., Ltd., S Building 3F, 2-1-19 Roppongi, Minato-ku, Tokyo 106-0032, Japan

Contracting Party: Orders placed through the official order site are contracted with REON ROBOTICS (HONGKONG) CO., LIMITED. For certain large-scale or project orders, the contracting party may be Reon Robotics Co., Ltd. (Japan), as stated in the written order confirmation.

Business Hours: Weekdays 10:00 to 18:00, excluding Saturdays, Sundays, national holidays, and year-end/New Year holidays.

Email Address: info@koibot.net

Sales URL: https://www.koibot.online

Sales Price: Prices are displayed on each product page or on the official order page before order confirmation.

ROLA One: USD 6,980

ROLA Unity: USD 11,980

AMORIA subscription — Premium Monthly: USD 44.99 per month; Premium Annual: USD 449 per year (approximately USD 37.42 per month); Founders Membership: USD 1,499, one-time payment, limited quantity. A membership is activated together with your ROLA and is bound to one account and one primary unit.

Fees Other Than Product Price: Consumption tax and installation fees where applicable. International shipping is included in the displayed price. Unless otherwise agreed in writing, orders are delivered on a Delivered at Place (DAP) basis under Incoterms® 2020: insured international air freight to the agreed address is included in the displayed price, while import duties, VAT and other import taxes, customs clearance and brokerage fees, local taxes, and remote-area surcharges in the destination country are not included and shall be borne by the customer. These are generally collected by the carrier or the customs authority at the time of import. For single-unit orders, an all-inclusive Delivered Duty Paid (DDP) arrangement may be available on request; DDP availability and the final door-to-door quote are confirmed per destination in the written order confirmation. Amounts payable to the Company will be displayed on the order confirmation screen before the order is finalized.

Payment Methods: Credit card (Visa / Mastercard / JCB / AMEX), Apple Pay, Shop Pay, and bank transfer.

Payment Timing:

Reservation deposit: at the time of the reservation procedure.

Product balance: before production begins.

Delivery Timing: Because the products are made to order, production generally takes approximately 1 to 3 months after the reservation or order is confirmed. International shipping and local delivery timing may vary by destination, customs clearance, and logistics conditions. The specific delivery schedule will be provided individually before final confirmation.

Refund of Deposit: The reservation deposit will be fully refunded upon the customer's request before the final order or final contract is concluded. The final contract shall be deemed concluded upon the Company's final order confirmation notice, confirmation of specifications, or completion of payment of the balance. Refund method and handling of fees: bank transfer fees for refunds shall be borne by the customer.

Returns and Cancellations / Special Return Policy: The products are made to order based on customer specifications. Therefore, cancellations, returns, or exchanges after production has begun will not be accepted, except in cases where the product is defective. In the event of an initial defect, damage during delivery, or other cause attributable to the Company, please contact us within 7 days after receipt of the product. We will provide replacement, repair, or other appropriate support.

The Company will bear the shipping fees required for replacement or repair due to causes attributable to the Company. This provision does not limit any rights of customers recognized under applicable laws and regulations.

Operating Environment / AMORIA AI: Some AMORIA AI features require an internet connection and pairing with a compatible account and device. Supported languages: Japanese and English.

◉Privacy Policy

Reon Robotics Co., Ltd. ("Company," "we," "our," or "us") establishes this Privacy Policy regarding the handling of personal information and data such as conversations and voice data in connection with our products "KOIBOT" and the "ROLA" series, our AI dialogue system "AMORIA," and our website and related services collectively, the "Services."

Effective Date: May 1, 2025 Last Updated: May 1, 2026

1. Information We Collect

Information provided by customers: name, address, phone number, email address, shipping address, information necessary for payment processing, provided that card information is processed by the payment service provider and we do not retain card numbers, and inquiry details.

Information generated or collected through use: conversation text and voice with AMORIA, nicknames or preferred forms of address, preferences and boundaries, summaries of long-term memory, and usage logs.

Device and technical information: device identifiers, pairing information, IP address, browser and OS information, cookies, and similar technologies.

2. Purposes of Use

We use collected information for manufacturing, selling, and delivering products; providing the Services; providing continuous and context-aware dialogue experiences through AMORIA, including memory and personalization; identity verification and customer support; billing and payment processing; quality improvement, safety assurance, and prevention of unauthorized use; providing important notices; legal compliance; and responding to legal claims.

3. Handling of Conversation and Voice Data and AI / AMORIA

AMORIA stores conversation summaries, preferences, preferred forms of address, important events, and similar information as memory in order to maintain continuity of dialogue.

We manage data separately for each customer and implement access control based on account and device pairing.

We strive to apply privacy-by-design principles, and some AMORIA operations, including conversation generation, voice processing, and storage or summarization of memory information, may be processed in the cloud.

Customers may request confirmation or deletion of their own conversation and memory data at any time, as set forth in Section 7.

4. Provision to Third Parties

We will not provide personal information to third parties without the individual's consent, except where required by law, where necessary to protect human life, body, or property and obtaining consent is difficult, where provision is made in connection with outsourcing, or where provision is made in connection with business succession.

5. Outsourcing

We may outsource operations such as shipping, payment processing, cloud/AI infrastructure, and customer support to external service providers to the extent necessary to achieve the purposes of use. We will exercise appropriate supervision over such service providers.

6. Provision to Third Parties Located Outside Japan / Cross-Border Transfers

To the extent necessary for the provision of the Services, the Company may outsource or provide the storage and processing of customers' personal information, conversation and voice data, usage logs, and other related data to external service providers, including cloud service providers, AI API providers, payment service providers, and customer support providers.

These external service providers may be located outside Japan or may use servers located outside Japan. The main countries or regions where data may be stored or processed include the United States, Singapore, EU member states, and other countries or regions where such external service providers are located or maintain servers.

When providing personal data to a third party located outside Japan, the Company will confirm the personal information protection system of the relevant foreign country and the personal information protection measures implemented by such third party, and will provide necessary information and obtain consent in accordance with applicable laws and regulations. The Company will also implement appropriate security control measures through contracts with service providers, access controls, encryption, and other measures.

7. Requests for Disclosure, Correction, Suspension of Use, and Deletion

Customers may request disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of their own personal information held by us. Please contact the inquiry desk below. We will respond in accordance with applicable laws after verifying the customer's identity.

8. Retention Period

We retain information for the period necessary to achieve the purposes of use or for the period required by law, and appropriately delete information that is no longer necessary.

9. Security Control Measures

We implement reasonable and appropriate security control measures, including access controls, encryption, and account/device authentication, to prevent leakage, loss, or damage.

10. Cookies and Access Analytics

We use cookies necessary for providing the Services. If cookies for access analytics or advertising purposes are used, the tools used and opt-out methods will be displayed separately.

11. Use by Minors

Use of the Services by persons under the age of 21 is not permitted.

12. Changes to This Policy

We may revise this Privacy Policy as necessary. In the event of any material changes, we will provide notice through the Services.

13. Contact

Personal Information Protection Manager: Reon Robotics Co., Ltd. Personal Information Inquiry Desk

Email: info@koibot.net

◉Terms of Use

These Terms of Use ("Terms") set forth the conditions for using the "KOIBOT" and "ROLA" series, the AI dialogue system "AMORIA," and related websites and services collectively, the "Services," provided by Reon Robotics Co., Ltd. ("Company," "we," "our," or "us"). Customers ("Users") are deemed to have agreed to these Terms by using the Services.

Effective Date: May 1, 2025 Last Updated: May 1, 2026

Article 1 / Application

These Terms apply to all relationships between the Company and Users concerning use of the Services. Any separate rules, guidelines, or individual provisions established by the Company shall constitute part of these Terms.

Article 2 / Definitions

"Products" means KOIBOT/ROLA series bodies and accessories sold by the Company.

"AI Services" means dialogue, memory, voice, and related functions provided by AMORIA.

"Reservation Deposit" means a refundable application fee paid to reserve a Product.

Article 3 / Account Registration

Use of the AI Services may require account registration and device pairing. Users shall keep their registered information accurate and up to date and shall be responsible for managing their accounts. The Company shall not be liable for damages caused by unauthorized use, except in cases of willful misconduct or gross negligence by the Company.

Article 4 / Reservations, Purchases, and Payment

Products are made to order, and a reservation is established upon payment of the Reservation Deposit. The Reservation Deposit will be fully refunded upon the User's request before the final purchase contract is concluded. Details regarding prices, payment methods, delivery timing, return conditions, and related matters shall be governed by the "Disclosure Based on the Act on Specified Commercial Transactions." Due to the made-to-order nature of the Products, cancellations, returns, or exchanges after production has begun will not be accepted, except in cases of defects attributable to the Company.

Article 5 / Prohibited Acts

Users must not engage in any of the following acts:

Acts that violate laws or public order and morals.

Use of the Services for sexual or obscene purposes. KOIBOT and AMORIA are designed as non-sexual companions, and the Company has zero tolerance for use, modification, or representation for such purposes.

Unauthorized modification of the Products or AI Services, or circumvention of the Company's safety designs or restrictions.

Acts that infringe the rights of others, including intellectual property rights, reputation, and privacy.

Acts that interfere with operation of the Services, or unauthorized access or reverse engineering.

Use of AI outputs for defamation, impersonation, or illegal purposes involving real persons.

Any other acts that the Company reasonably determines to be inappropriate.

Article 6 / Nature of AI Services and Disclaimer

AMORIA is a technology intended to provide an emotional dialogue experience and is not a substitute for human relationships, medical care, psychological care, or professional support. For matters concerning health or safety, Users must consult qualified professionals. AI outputs are generated probabilistically, and the Company does not guarantee their accuracy, appropriateness, or usefulness. The Services must not be used as an emergency call or rescue method in emergencies.

Article 7 / Intellectual Property Rights

All intellectual property rights relating to the Services, related software, designs, character IP, trademarks, and content belong to the Company or legitimate rights holders. Users are granted only a non-exclusive right to use the Services within the scope of these Terms.

Article 8 / Disclaimer of Warranties

The Services are provided "as is," and the Company makes no express or implied warranties, including warranties of fitness for a particular purpose or that the Services will be uninterrupted or error-free. [A separate Warranty Policy will be established for the product body, including warranty period and scope.]

Article 9 / Limitation of Liability

Except in cases of willful misconduct or gross negligence by the Company, the Company shall not be liable for indirect damages, special damages, or lost profits. Even where the Company is liable, the amount of damages shall be limited to the amount paid by the User to the Company in the relevant transaction. This Article shall apply only to the extent permitted by the Consumer Contract Act and other mandatory laws and regulations. However, this limitation shall not apply to damages caused by the Company's willful misconduct or gross negligence.

Article 10 / Suspension of Use and Termination

If a User violates these Terms, the Company may suspend the User's account, restrict use of the AI Services, or terminate the contract without prior notice.

Article 11 / Changes to These Terms

The Company may amend these Terms when it deems necessary, upon notice to Users. If a User uses the Services after the amended Terms take effect, the User shall be deemed to have agreed to the amended Terms.

Article 12 / Governing Law and Jurisdiction

These Terms and all matters relating to use of the Services shall be governed by the laws of Japan. In the event of any dispute, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Article 13 / Contact

Reon Robotics Co., Ltd.

S Building 3F, 2-1-19 Roppongi, Minato-ku, Tokyo 106-0032, Japan

Email: info@koibot.net