REON
Robotics
FAQ
◉ Payment, Shipping & After-Sales
1. How does the $30 refundable deposit work during the crowdfunding campaign?
The $30 deposit secures your early access position for KOIBOT ROLA during the crowdfunding campaign. It is fully refundable according to the campaign terms. When the official campaign or order window opens, deposit holders will receive priority access and further instructions by email.
2. When will I pay the full price?
The full payment is not collected at the deposit stage. Final pricing, configuration options, shipping details, and payment instructions will be provided before the official order is confirmed.
3. Where do you ship?
KOIBOT plans to support international shipping. Availability may vary by country or region depending on logistics, customs regulations, and local compliance requirements. Detailed shipping coverage will be confirmed before final payment.
4. Are shipping fees and import duties included?
Shipping fees, import duties, taxes, and local handling charges may vary by destination and may not be included in the product price unless clearly stated. We will provide available shipping and cost information before final order confirmation.
5. What happens if my KOIBOT arrives damaged?
If your KOIBOT arrives damaged, please contact our support team within the specified inspection period with photos, videos, order information, and packaging details. We will review the case and provide repair, replacement, or other support according to the official after-sales policy.
6. Can I return KOIBOT after delivery?
Return eligibility depends on the product condition, customization status, delivery region, and applicable after-sales policy. Because KOIBOT may include customized components, not all orders may be eligible for return after production or delivery. Please review the official return policy before confirming your order.
7. What kind of after-sales support is available?
KOIBOT plans to provide after-sales support for product setup, basic troubleshooting, software-related questions, and eligible repair cases. Detailed warranty coverage, service regions, and repair procedures will be provided before final order confirmation.
Early Impressions
“From what I’ve seen through the consultation and internal demonstrations, the design direction is clear and well-considered. The balance between form, structure, and intended use shows strong product discipline. I’m genuinely curious to see how it performs once fully released.”
Kotaro Matsumoto
“It looks intuitive and easy to use, with a design that clearly reflects care and intention. I never feel overwhelmed by complexity or unsure how to interact with it. I’m really looking forward to seeing how it integrates into everyday life after launch—it’s clear that KOIBOT has invested serious effort into this.”
Evan Guo
“What stands out at KOIBOT is the clarity of the long-term vision. Based on the consultations and early exposure, this product shows strong differentiation and a clear path toward scalable value once it reaches the market.”
Alexandria Barney Jr.
You can tell at a glance that this is designed by people who understand emotional presence, aesthetics, and refined personal companionship.